Project Information

Q: Does the price include set up and delivery?

How does the development process work?

There are several stages: Discovery – If the project is a rebuild, we review your current content and make further recommendations for improvements. If it’s a new site, we start by discussing the subjects and functionality you envisage for your site and develop an outline for you. Content – You compile all the content for the website, including all text and images.

Do you deliver to other cities?

Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor, that travel fees can be quite high.  Please call our office for a current quote.

Will I be able to make changes myself?

Yes. We use WordPress to build our sites and this powerful content management system allows anyone with good computer skills to make changes to their own website. We always remain available to make changes for you, if you don’t have time or you need more complex changes. Antway, if you need any assistance, you may call to our Customer Support.

Payment Information

Do you charge a deposit?

Camera Solutions may require a deposit for the full replacement value of the rental equipment, or up to $1,500 per item, is required on first time rental. The deposit can be made with Visa, Master Card, Discover, and American Express cards. The deposit is made in the form of an Authorization Hold: the money is released once the item is returned: however at the bank’s discretion, specifically debit cards, they may not cancel the hold for up to 30 days. A valid driver License is also required.

Do you charge late fees?

Yes, we do charge late fees. There have been a number of lenses and camera’s that have been several days late in being shipped back. The charge for the late fee is the daily rental per day no matter what equipment you have rented, or half the daily rate if it wasn’t returned by 10:00 AM The reason for the late fee is that this forces us to express ship some of the lenses to customers who are waiting for that particular lens and or not be able to deliver the equipment for our next reservation. Please do not be late and you will not be assessed a late fee.

Orders and Returns

How do I place an Order?

You may contact our Sales Representative or simply reserve one online. 

Do I need an account to place an order?

You do not need to have an account to place an order with Camera Solutions.. You can simply select options. When you place your order, you can provide an email address for order confirmations so you can track your order. Doing so will not set up an account, and it will not result in a subscription to e-mail newsletters unless you choose to subscribe. 

Who should I to contact if I have any queries?

Questions should be submitted only via the Contact Page online. Information on the Call will be updated regularly on the website and will include answers to all questions that have been submitted.

How Can I Cancel Or Change My Order?

Depending on the status of your order, you may be able to cancel your order. If your cancellation request was successful, you’ll receive a confirmation email. You won’t be charged for a canceled order, but your card may reflect a temporary authorization hold. Funds will become available once your bank releases the hold. If the cancellation window  of 24 hours has passed we may charge your card for full rental fees. 

How Do I Track My Order?

For shipped orders,  you will receive an email with your tracking number within 1-2 business days once your order leaves our warehouse. Once you receive your tracking number you can track online. You will receive an email with your tracking number on the day you place your order if ordering before 2pm on a business day or the next business day if placed after 2pm or on a weekend. Once you receive your tracking number you can track online.

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